Cancellation/Refund Policy

You have the option to cancel your order placed on the Giftreeng website within 24 hours of placing it. To cancel your order, you can log in to your account on our website, navigate to the “My Account” section, and go to the “Orders” section. From there, you can select the specific order you wish to cancel and follow the provided instructions. Please note that if your order has already been shipped, we may not be able to cancel it.

Return and Refund Eligibility:
If you receive a damaged or defective product, please notify us within 48 hours of receiving it. We may require photographic evidence of the damage or defect. Based on the assessment, we will determine the eligibility for a return and refund.

Return Process:
To initiate a return, you can log in to your account on our website, go to the “My Account” section, and navigate to the “Orders” section. Select the specific order containing the item you wish to return and follow the provided instructions to initiate the return process. Please ensure that the product is unused, in its original packaging, and accompanied by the proof of purchase.

Refund Method:
Once we receive the returned product and verify its eligibility for a refund, we will process the refund within a reasonable timeframe. The refund will be issued using the original payment method used for the purchase. Please note that it may take some time for the refunded amount to reflect in your account, depending on your bank or payment provider.

Non-Refundable Items:
Certain items may not be eligible for return and refund due to hygiene or safety reasons. These items include personalized or custom-made products and items that have been used or damaged after delivery.

Shipping Costs:
Please note that shipping costs, including return shipping costs, are non-refundable, unless the return is due to an error on our part or a defective product.

Change of Mind:
We do not accept returns or offer refunds for change of mind or dissatisfaction with the product. We encourage you to carefully review the product information and specifications before making a purchase.

Customer Support:
If you have any questions or concerns regarding our cancellation and refund policy, please contact our customer support team at the provided phone number or email address. We are here to assist you and provide further clarification as needed.

Please note that this cancellation/refund policy applies to purchases made through the Giftreeng website. For purchases made through other channels or third-party sellers, please refer to their respective cancellation/refund policies.

We reserve the right to update or modify this cancellation/refund policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes or updates.

If you have any questions or require further assistance, please don’t hesitate to reach out to our customer support team.